CUSTOMER HELP

CUSTOMER SERVICE HOURS
Online Customer Service hours are between 9am to 5pm (Adelaide Time), Monday to Friday on 08 8384 4995 or send us an email to
info@zenithcomputers.com.au
ORDER PROCESSING AND DELIVERY
Zenith Computers Products orders are fulfilled via Australia Post Parcel within one business day of the date the order was Processed (payment taken). If
you entered a mobile number during checkout, you will receive a SMS message when your order is on its way. You can then check the status of your
delivery via the Track My Order page.
PICTURES & CONTENT
Pictures are used for illustration purposes only – Not all pictures used are an exact representation of the product listed.
All care is taken to ensure that pricing is current and accurate at time of upload, however we take no responsibility for typographical errors
Any incorrect pricing will be immediately corrected upon notification to Zenith Computers
PRICES
Prices on the Website do not always reflect in store pricing and in some cases are only available online. Web prices and ‘Exclusive Web Deals’ are separate
and independent of Zenith Computers Store prices.
PAYMENT METHODS
Zenith Computers accepts payment via credit cards including VISA, MASTERCARD or direct deposit.
ONLINE ORDER CONDITIONS
Please retain your original receipt, as you will need this as proof of purchase to obtain a refund, credit or repair. Our suppliers will not accept returns or
repairs without the original receipt. You can choose between a refund, exchange or credit where goods are faulty, wrongly described online or don’t do
what they are supposed to do.
RETURN
We want you to be able to buy with confidence
It’s important that you can buy with confidence. We’re in this together and we want you all to be stoked with the products and service. Please read below
to find out about returns:
Return must be unused with all of the componentry, in all original packaging, in a resalable condition and with the original receipt.
Return requests are only accepted within 10 days of purchase.
We advise you send all items by registered post with insured postage service, as we cannot accept responsibility for loss or damage to items being
returned. Once we have received the item back in sellable condition we can either exchange or refund your order. Please be aware that we will not refund
the original shipping charges in any instance.
REFUND
Please choose carefully as we do not give refunds simply because you changed your mind or make a wrong decision. However we want you to be happy
with our product so send us an email and we will do our best to help. In the instance where a refund is granted, refunds will only be processed once the
product has been received in good condition and approved by Zenith Computers. Please note: Refunds can take up to 10 working days to show up on your
bank or credit card statement. This is a condition of the financial institutions involved.
EXCHANGE
Customers are entitled to a 10 days exchange period on most products, a faulty product can be exchanged or returned for credit.
We are only able to exchange or refund if the product is unused and in a saleable condition. If you are exchanging a product that is not faulty – the
postage will be your responsibility.

CANCELLATIONS
Cancellation must be made within 24 hours of submitting your order .
After 24 hours a cancellation fee of 10% of the order or a maximum of $50 will apply. If delivery has been made, the customer must return the product, at
his or her own expense, and the refund will be made upon Divine Goddess receiving the return product, in its original packaging, in good condition and
with the original receipt.
Please note: Refunds can take up to 10 working days to show up on your bank or credit card statement. This is a condition of the financial institutions
involved
SECURITY POLICY
When purchasing from Zenith Computers your financial details are passed through a secure server using at least 128-bit SSL (secure sockets layer)
encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any
questions regarding our security policy, please contact our customer support centre on 08 8384 4995.